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Return Policy
Return Time Frame & Conditions of Return Items
If you are not happy with your purchase, we will accept a return of an unused product within 2 days (48 Hours) from the date of delivery of the products.
CONDITIONS of Return Items:
To be eligible for a return:
The product must be in its original, unused condition.
All original tags, labels must be intact and unremoved.
The item must not be washed, worn, or damaged in any way.
At JUVERIA by Family Fashion Store , we value your satisfaction and strive to ensure that you are happy with your purchase. If, for any reason, you are not satisfied with the product, you may request an exchange under the following terms:
Exchange request must be raised within 2 days (48 Hours) of product delivery.
Product must be in original condition, unused, and with all original tags and packaging intact.
Products that are used, washed, damaged, or without tags will not be eligible for exchange.
Customers will be responsible for the shipping cost of returning the product.
Exchange is allowed only for size, color, or another product of equal value, based on stock availability.
No monetary refund or return is applicable under any condition.
Thank you for shopping with JUVERIA, where elegance meets trust.
Refund Policy
Once we receive the returned item, JUVERIA Fashion will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order) post verification of the product at our warehouse. Refund shall be processed and credit as per the applicable guidelines / notification / law passed by RBI from time to time and it may take 07–14 additional business days to reflect the same in your account.
At JUVERIA Fashion, we understand the importance of getting your order just right. That’s why we offer a 48-hour return and refund policy from the time of delivery. If for any reason you’re not satisfied with your purchase within this timeframe, simply reach out to our customer service team, and we’ll gladly assist you with returns and refunds.
Certainly! To initiate a return within 48 hours of delivery, please ensure that the item is in its original condition with the original tag attached. Once you’ve confirmed this, reach out to our customer service team with your request, and we’ll guide you through the return process.
Your satisfaction is our priority at JUVERIA Fashion.
Exchanges Policy
If you need to exchange it for the same item, send us an email at support@juveriafashion.com.
Exchange Fulfillment Timeline:
If your exchange request is approved, the replacement product will be delivered within 7–14 working days.
Important Customer Notice – Gifts & Offers
At JUVERIA, we maintain full transparency with our customers.
We do not provide any free gifts with orders. If ever a gift is to be sent, we will inform the customer in advance through proper communication.
Please do not trust any claims or offers from third parties or unauthorized sources regarding free gifts or rewards from our brand.
If we decide to provide any complimentary item, it will be done with clear consent and prior notification to the customer.
So, we strongly advise our customers not to fall for any misleading claims in the name of gifts from JUVERIA.
Your trust is valuable to us, and we believe in honest & direct service.
Need Help?
Contact us at support@juveriafashion.com or +91 8822580536 (Only WhatsApp) for questions related to refunds and returns.